Hotel and Hospitality industry is the fastest growing industry in the world which can contribute a lot to the world economy. Due to an increase in demand for hotel and hospitality services the industry requires various resources. Hotel business holders were planning their activities in such a way that they can attract more customers. To make this happen many organizations are trying to divide their work process into different departments so that resources can be used optimally.

This leads to the generation of more employment opportunities to many hotel management professionals. We all know that hotel management degree courses were offered by many hotel management colleges in Hyderabad after 12th but students need to select the best hotel management college in Hyderabad with placements that can help them to get a break into the industry immediately after completion of their course. Once after graduating a student can get a job in any department of their desire. Below mentioned are the major departments identified in the hotel industry.

Food And Beverage

The food and beverage (F & B) department is responsible to provide class service of food and drink to its customers. The services may be provided by any of the coffee shops, bars, lounges, banqueting, and room service, etc. It is a department that serves food and beverage to the guest in a very attractive and pleasing manner, which can lead to maintain better goodwill in the industry. It is considered as the most important revenue-generating department of the hotel by selling different types of food and beverages to the guest.

Housekeeping

This house-keeping department is responsible for the management of all public areas, and hotel premises. They are also responsible for cleanliness and maintenance. This department needs to work closely with interior designing and horticulture people to maintain the beauty of the infrastructure and garden. This department helps customers to have memorable experiences. Housekeeping people need to be in contact with front office staff to get updates regarding rooms and guests related information.

Front office

We can spell the front office as the face of the entire hotel. The main focusing point in this department is reception. We all know that reception is the major place where customers can receive the first impression of the hotel. Staff in this department includes office cashiers, information executives, registration department executives, telephone servicing, reservations manager, etc. This department is considered as one of the major revenue-generating department where we can get maximum revenue by selling rooms to the guests.

Security

The security department is mainly responsible for taking care of the safety and security of hotel guests, visitors, and hotel employees. They need to schedule patrolling activities in the hotel premises, maintain monitoring equipment, train security people, etc. They have to ensure that all the belongings of guests are safe and secured.

Engineering

This engineering department is responsible for the operation of machinery and equipment which includes heating, air-conditioning, lighting, computers, projectors, etc. They need to maintain all the carpentry, small building, plumbing, upholstery and other works of a hotel

Purchase & Stores

Hotel is a part of the service industry where it needs to purchase materials to support various services related processes. This purchases and stores department places a major role in the purchasing requirements of a hotel. A purchase manager is responsible for handling this department and maintain proper records of the stores. He is responsible to raise orders for raw material.

Sales And Marketing

Sales and marketing people are responsible for selling their products and services. They have to plan various marketing campaigns. This department is responsible for promoting their services and the generation of new business for the hotel. Marketing managers are responsible for sales of rooms, banquet bookings, restaurant and bar products, and services, etc. They need to work closely with PR staff to maintain connections with the general public which in turn helps to promote their services.

Accounting Department

The accounting department is mentioned to maintain all the financial activities. Their accounting activities include banking, payroll payments, cash receipts, credits, suppliers’ data management, maintaining internal reports, auditing and releasing financial statements, etc. they are responsible to maintain confidentiality while handling vital reports and information about the business.

Human Resource Department (HRD)

This department is responsible for managing and maintaining human resources. They have to take care of hiring, firing, training, and development of hotel staff, etc type of activities. Nowadays this human resource department is gaining more popularity because of legislation, labor shortages, etc. HRD manager is also responsible for the welfare and maintaining proper industrial and corporate relations. Training and development is the primary spot where human resource manager must focus.

All the above-mentioned departments are responsible for operating a hotel smoothly and efficiently where each department is having a specific function to be performed.